Onboarding and Retention Specialist

Other benefits offered are Fridays off in the summer and a winter break from Christmas Eve through New Year's Day to give you time to refresh after the busy semester! There are also employee discounts on plans with US Cellular, Sprint, Sports Core, and more. For additional information on our vast array of benefits, read through our benefits guide.

SHIFT:  Daytime hours, based upon the needs of the college

LOCATION:  Lakeshore Technical College – Cleveland, Wisconsin

POSITION SUMMARY:  Positively contribute to enrollment and retention efforts by supporting the Program Counseling and Enrollment Services department. Manage and facilitate the college’s online Student Success Tutorial course. Maintain strong working relationships and work directly with students, management, faculty, and support staff on Student Services plans/projects. Must perform tasks without direct supervision and maintain confidentiality. Provide an exceptional customer service experience to both internal and external customers throughout every interaction. 

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(60%) Enrollment and Retention Support 
•    Maintain knowledge and serve as a resource for student systems including PeopleSoft and Navigate functions that support enrollment and retention processes and efforts.
•    Serve as an onboarding specialist by overseeing the enrollment, outreach, and grading of students in the online Student Success Tutorial all the way through to completion.
•    Access in-house records and database system to answer student questions across all functional areas. Address student needs and concerns. Work cooperatively with specialist in each functional area and refer students as needed. 
•    Be competent with technology to run and be familiar with enrollment and retention reports; organize reports and data for planning and decision-making.  
•    Support program counseling retention efforts by creating and maintaining student lists, outreach communication and schedules, and re/enrollment campaigns. 
•    Assist with registering students to support program counselors; assist/troubleshoot throughout all the stages of the registration process (traditional and online) including communicating with divisions and departments as needed.
•    Assess, make recommendations, and implement enrollment and retention process improvements.

(30%) Enrollment Processing
•    Update computer system records with accuracy and timeliness.
•    Process enrollment forms, such as Student File Update forms, to maintain accurate student enrollment status.
•    Collaborate with Divisions, if necessary for further processing and student status of BIDs (Background Information Disclosures) and Health Forms.
•    Scan and link student documents into ImageNow to maintain student files.
•    Keep database up to date on students’ enrollment process and communications.
•    Oversee and conduct student outreach to assist students with program counseling and registration next steps.

(10%) Internal Customer Service
•    Coordinate posting of student information via email, campus TVs, and other locations. 
•    Assist with the deployment of overall Student Services goals.
•    Solve problems, answer questions, provide information, and follow-up on requests. Maintain high level of customer service to external and internal customers, to include interaction with students, deans, managers, faculty, and support staff to resolve issues and influence outcomes.
•    Collaborate with other enrollment team members to ensure student needs are met and communication flow is maintained and is timely. 
•    Support enrollment team members, initiatives, and events.
•    Work closely with Admissions, Financial Aid, and Student Records to maintain a smooth student experience.

SUPERVISORY RESPONSIBILITIES:  Provide work direction to work study/student help employees and temporary employees.

TECHNOLOGY SKILLS: 
•    Experience with Peoplesoft, Cognos and Microsoft Office preferred.
•    Be familiar with basic hardware; create a simple text document in MS Word; use and maintain voice mail; use file manager; use network file manager; use and maintain a personal calendar; use email to communicate; navigate through Windows; access college network system; understand database concepts; send and receive attachments; navigate through the Internet; and schedule meetings.
•    Set up and use a laptop and printer; develop materials using presentation software; create reports on MS Word; use PowerPoint or similar presentation technology; manage MS Word files; create a basic spreadsheet; use database queries. Access and use project management systems.
•    Use spreadsheet graphics.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES: 
•    Must be extremely organized, detail-oriented and accurate, able to multi-task, and able to prioritize responsibilities.
•    Must work independently with little or no supervision.
•    Must be able to work in a stressful environment at peak times of the year.
•    Must possess excellent communication skills.
•    Must have thorough knowledge of educational software applications related to student data, record-keeping and reporting.
•    Must be able to recommend and provide input into business process changes.
•    Exemplify college values in all staff and student interactions, as well as services delivered. 
•    Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
•    Fluent, bilingual individual is beneficial.

EDUCATION AND EXPERIENCE:
•    Associate degree or equivalent in a related discipline required.
•    Two to three years of relevant occupational experience required.

CERTIFICATIONS, LICENSURE, REGISTRATION:  N/A

PHYSICAL DEMANDS/WORK ENVIRONMENT:
•    While performing the duties of this job, the employee is regularly required to sit and talk or hear.
•    The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 
•    The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
•    The employee must occasionally lift and/or move up to 25 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
•    Work environment may require multi-tasking.  
•    The noise level in the work environment is usually moderate. 

CONDITION OF EMPLOYMENT:
•    Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 

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