Career and Employment Services Manager

Other benefits offered are Fridays off in the summer and a winter break from Christmas Eve through New Year's Day to give you time to refresh after the busy semester! There are also employee discounts on plans with US Cellular, Sprint, Sports Core, and more. For additional information on our vast array of benefits, read through our benefits guide.

SHIFT:  Daytime hours, based upon the needs of the college

LOCATION:  Lakeshore Technical College – Cleveland, Wisconsin

POSITION SUMMARY:  Provide direction, leadership and planning for co-curricular and career development activities and assessment, including Career and Employment Services, Student Life and Engagement, Internships, Service Learning, and the Learn, Lead, Succeed Student Development program. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(50%) Career & Employment Services 
•    Plan, coordinate, promote, and conduct a wide range of student/graduate employment development opportunities, programming, and activities, including job fairs, workshops/events, and employer connections to meet diverse student needs. 
•    Collaborate and offer training, professional development, and classroom presentations for students, staff, and faculty in the areas of career and employment development, including employability skills and tactics and employment technology. 
•    Use best practices and leading-edge research to provide direct student support in the areas of job/internship searches, resume reviews, and mock interviews.
•    Apply state and federal employment laws to analyze and problem solve employer and student/graduate issues relating to job postings and job searches.
•    Create career and employment services and processes that ensure equity, respect diversity, follow professional industry standards, and comply with employment laws.
•    Incorporate technology in the development and delivery of services.
•    Serve as the College’s database administrator for Handshake and member of the Wisconsin TechConnect Consortium.
•    Serve as the point of contact and coordinate the College’s guaranteed retraining policy. 
•    Collaborate with the Advancement Office to engage students and alumni to advance the college and support career and employment initiatives.

(20%) Service Learning/Internships
•    Develop, manage and track experiential learning opportunities and participation in the areas of internships and service-learning.
•    Develop strategic relationships and work collaboratively with faculty, regional colleges, business and industry, and other agencies, including local Job Centers and community-based organizations, to create experiential learning opportunities and boost post-graduation employment.
•    Serve as the lead and manage all aspects of full- and part-time program-related work opportunities for students/graduates and associated employer relationships, including community work-study positions when available.

(20%) Student Life
•    Provide leadership for student life operations including serving as co-advisor to the Student Leadership Board (student governance) and the Learn, Lead, Succeed Student program, to enhance the quality of student life for the college.
•    Oversee the Student Leadership Board annual plan, budget and metrics of success and return on investment.
•    Direct and offer a basic needs support program, StudentSHARE, to create a more affordable and holistic college experience. 
•    Lead the planning of the Annual Awards Reception to ensure quality recognition of student success.
•    Be knowledgeable about student needs and offer support and activities to meet these needs.

(10%) Manager Essential/Administrative Responsibilities
•    Plan, execute, and evaluate services, programming, and partnerships with a focus on student success outcomes.
•    Track, report, and analyze student utilization and co-curricular assessment in a timely manner to meet grant requirements and measure department performance and student success outcomes.
•    Participate in professional development to stay on top of student and career development best practices.
•    Supervision is provided to the Student Life and Engagement staff and student employees. Responsible for the overall direction, coordination, and evaluation of these staff. Responsibilities include design position responsibilities, interview, hire, and train employees; plan, assign, and direct work; supervise, mentor, and develop staff through the Employee Performance review; reward and discipline employees. Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws to include:
          •    Develop plan(s) and budget for department.
          •    Address staff and student issues in an effective and timely manner.
          •    Be an active advocate for LTC in the community.
          •    Be active in the college by serving on committees.

TECHNOLOGY SKILLS: 
•    Be familiar with basic hardware; create a simple text document in MS Word; use and maintain voice mail; use file manager; use network file manager; use and maintain a personal calendar; navigate through Windows; access college network systems; understand database concepts; send and receive attachments; navigate through the Internet; schedule meetings; use email to communicate.
•    Set up and use a laptop and printer; develop materials using presentation software; manage and create Access databases and spreadsheets; create reports on MS Word; use PowerPoint or similar presentation technology; manage Word files; create a basic spreadsheet; use database queries; use scanning techniques equipment; create simple charts and graphs.  Access and use project management systems.
•    Use multimedia presentation technology (software and hardware); use spreadsheet graphics; download and manage applications and files; use SPSS.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES: 
•    Demonstrated knowledge of the role played by vocational, technical and adult education in preparing individuals for employment.
•    Demonstrated knowledge of the state and local business community and the type of technical jobs needed. 
•    Strong and effective leadership in an educational setting.
•    Proven effective use of human relations skills, communication skills, decision-making skills, and problem-solving skills.
•    Demonstration of effective performance as a member of a work team.
•    Demonstration of a thorough knowledge of total quality leadership (TQL) and application of quality tools. 
•    Proven ability to assist staff in their professional growth and development.
•    Keep self up to date on information regarding trends, issues and future outlook(s) related to, or that may have an effect on communications, computer technology, and problem solving.
•    Exemplify college values in all staff and student interactions, as well as services delivered. 
•    Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
•    Fluent, bilingual individual is beneficial.

EDUCATION AND EXPERIENCE:
•    Bachelor’s degree in a related discipline required. Master’s degree preferred.
•    A minimum of three to five years of experience in a leadership role in a related discipline required.
•    Previous experience in a higher education setting preferred.

CERTIFICATIONS, LICENSURE, REGISTRATION:  N/A

PHYSICAL DEMANDS/WORK ENVIRONMENT:
•    While performing the duties of this job, the employee is regularly required to sit and talk or hear.
•    The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 
•    The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
•    The employee must occasionally lift and/or move up to 25 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
•    Work environment may require multi-tasking.  
•    The noise level in the work environment is usually moderate. 

CONDITION OF EMPLOYMENT:
•    Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 

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