Adult Education and ELL Counselor

GRANT FUNDED - LIMITED TERM POSITION (THROUGH JUNE 30, 2024)

Other benefits offered are Fridays off in the summer and a winter break from Christmas Eve through New Year's Day to give you time to refresh after the busy semester! There are also employee discounts on plans with US Cellular, Sprint, Sports Core, and more. For additional information on our vast array of benefits, read through our benefits guide.

SHIFT:  Flexibility required to include day/evening/weekend hours, based upon the needs of the college

LOCATION:  LTC Sheboygan - Sheboygan, Wisconsin

POSITION SUMMARY:  The Adult Education and ELL Counselor is responsible for building relationships and maintaining contact with prospective and current students in Adult Education and ELL programs. Using their extensive knowledge of college resources, the Adult Education and ELL Counselor will provide career development services with a focus on student success. Serving as a backup to Program Counselors, including but not limited to: first-time program counseling and re-enrollment support, as well as providing as needed management responsibilities at Sheboygan Learning Center. This position is responsible for providing proactive high-quality program advising, both short- and long-term academic program and career planning, and degree program selection with a focus on student success towards degree completion. Services will guide students to meet employment and educational goals through job search assistance and/or college admissions. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(60%) Student Retention 
•    Proactively collaborate with college-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of students they advise. 
•    Assist with recruitment and retention activities in support of the college and its strategic enrollment management goals, including completion of activity reports. 
•    Conduct one-on-one and group advising sessions with students to create academic mapping plans for student success, address academic and personal concerns, early alerts, and provide referrals to LTC support services as necessary. 
•    Utilize available technology to monitor academic progress of students toward degree and/or certificate completion. 
•    Collaborate with and provide backup support for program counseling using a holistic student support approach from first-time program counseling to degree completion. 
•    Serve as backup to carry out day-to-day management responsibilities at the Sheboygan Learning Center when needed.  
•    Counsel students who receive academic early alerts or are at risk of academic probation. Address and diffuse situations of conflict and crisis make appropriate referrals. 
•    Responsible for effective student coaching, specifically in the areas of guiding students with career advising and guided pathways, transfer information, goal setting, time management, self-advocacy, and study skills.
•    Manage, research, and propose improvements based on student feedback.

(20%) Onboarding and Enrollment Counseling
•    Cultivate student relationships through web inquiries, incoming phone calls, outreach, and referrals, which includes assistance to identify their educational and career goals. 
•    Host on- and off-campus visits and events for students, scheduled and drop-in appointments, and group advising sessions to assist students with program and course selection, registration, academic and career-goal planning, and financial aid, including some required evenings and weekends. 
•    Build and maintain relationships with LTC stakeholders such as area high schools, community organizations, businesses, and program advisory boards to advocate and promote LTC programs, courses, and services.  
•    Support and guide students through LTC career assessment and development activities to assist in identifying career goals, including facilitation of Career Awareness sessions.
•    Advise students regarding Adult Education and ELL programs, college admissions requirements, identifying student needs, and monitoring progression of assigned students through the student experience with a focus on LTC Sheboygan and justice-involved students in the district.
•    Develop and deliver Adult Education and ELL information programs, materials, and assist in new student orientation or intake.

(10%) Career and Academic Support Services 
•    Provide career development services which may include but are not limited to; career assessment, personal statement review, mock interviewing, assessing trends in field, coaching search strategies for internships, co-ops and/or jobs, and resume and cover letter development.
•    Responsible for creating, promoting, and facilitating workshops; leading activities in a variety of topics including, but not limited to, academic, social, career, personal, financial, and cultural. 
•    Be knowledgeable regarding relevant 4-year college articulation agreements and support student transition/transfer to continue their education.

(10%) Manager Essential Responsibilities
Carryout managerial responsibilities in accordance with the organizational policies and applicable laws to include:
•    Develop plan(s) and budget for department.
•    Address issues in an effective and timely manner.
•    Be an active advocate for LTC in the community.
•    Be active in the college by serving on committees.
•    Teach classes, as requested, based on course-identified qualifications.

TECHNOLOGY SKILLS: 
•    Working knowledge of PC software in a windows environment (i.e., Microsoft Office Suite).
•    Be familiar with basic hardware. Create a simple text document in MS Word. Use and maintain voice mail. Use file manager. Use network file manager. Use and maintain a personal calendar. Access college network system. Understand database concepts. Send and receive attachments. Access a bulletin board. Navigate through the Internet. Schedule meetings. Use email to communicate. 
•    Use and maintain listservs. Subscribe and unsubscribe to external listservs. Set up and use a laptop and printer. Develop materials using presentation software. Create reports in MS Word. Use PowerPoint or similar presentation technology. Manage Word files. Use video conferencing. Use database queries. Use scanning techniques equipment. Create simple charts and graphs. Experience using PeopleSoft is desirable. Access and use project management systems. 
•    Use multimedia presentation technology (software and hardware). Download and manage applications and files.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES: 
•    Working knowledge of college enrollment management tools and financial aid processes.
•    Must have highly developed written and oral communication skills.
•    Strong customer service, organizational and time management skills.
•    Ability to think independently and make decisions with the scope of the role with minimal supervision.
•    Ability to quickly adapt to change and succeed in a fast paced, metric driven position.
•    Must be able to plan and set goals and motivate.
•    Exemplify college values in all staff and student interactions, as well as services delivered. 
•    Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
•    Fluent, bilingual individual is beneficial.

EDUCATION AND EXPERIENCE:
•    Bachelor’s degree or equivalent in a discipline related to student success required. Master’s degree in related field is preferred.  
•    Two to four years of recent related occupational experience in education, academic advising, career services, or recruitment required.  Five to six years of related experience preferred.

CERTIFICATIONS, LICENSURE, REGISTRATION: 
•    Valid State of Wisconsin Driver’s License is required.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
•    While performing the duties of this job, the employee is regularly required to sit and talk or hear.
•    The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 
•    The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
•    The employee must occasionally lift and/or move up to 25 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
•    Work environment may require multi-tasking.  
•    The noise level in the work environment is usually moderate.

CONDITION(S) OF EMPLOYMENT:
•    Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
•    Valid State of Wisconsin driver’s license is required.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 

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