Administrative Specialist - Teaching and Learning Center

Posted: 05/19/2024

Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.9% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options

College paid life and disability insurance | Health and dependent care Flex Spending Accounts 
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings

Lakeshore also offers generous paid time off starting with 10 days of vacation, 15 days of sick/personal leave,
10 holidays, and a one-week winter break.

Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed Fridays during summer

Benefits begin the first of the month coinciding with or following hire.

For additional information on our vast array of benefits, read through our benefits guide
SHIFT:  Day/evening/weekend hours | Flexible based upon the needs of the College
LOCATION:  Lakeshore Technical College – Cleveland, Wisconsin
POSITION SUMMARY: This position provides administrative, technical, and on-site coordination of Teaching and Learning Center (TLC) activities, including new employee orientation and onboarding, professional development offerings, on-demand technical training and documentation, SumTotal system administrator, FQAS (faculty quality assurance), and college-wide training events and initiatives. This position must think creatively, demonstrate strong communication and technology skills, and plan and organize independently.
REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(50%) Teaching and Learning Center Administrative Duties

  • Greet employees who visit the TLC Offices. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.
  • Organize and coordinate all logistical elements of events and professional development offerings, including creating promotional content, reserving rooms, planning catering, communicating with facilitators, for events such as new employee orientation, onboarding, Team Development Days, FQAS faculty quality assurance, campus technology training, and identified professional development course offerings.
  • Coordinate monthly two-day New Employee Orientation; conduct Cleveland campus tours for new employees.
  • Maintain a budget, submit purchase requests, validate invoices, reconcile purchasing card, and process compensation for TLC event facilitators.
  • Provide project and process management support to monitor activities, create documentation, calendar & schedule events, order supplies, track attendance, prepare training and event materials, administer evaluations.
  • Create and manage the development, production and maintenance of physical and web-based promotional and informational material related TLC programming and events.
  • Participate in college-wide teams and contribute to accomplishing the team's goals.
(30%) SumTotal (Learning Management System) Administrator
  •      Serve as LTC’s SumTotal Learning Manager System administrator.
  •      Maintain accurate information in our content and learning management systems.
  •      Event creation - set up new classes/courses, schedule, run reports, and monitor course enrollment.
  •      Vendor management - work closely with LMS vendor to report, track, and resolve technical and non-technical system issues impacting end-users.
  •      Develop and execute testing plans for any system changes or enhancements with documented outcomes.
  •      Loads SCORM, AICC, and Open Content Network courses/programs into Learning Management System.
  •      Create & update documentation, training materials, user guides, etc.
(20%) Training and Development
  •      Provide on-demand micro-learning to staff on how to access and use Lakeshore technology.
  •      Create and maintain documentation and training resources (e.g., webpages, MS Team files, SharePoint sites, print files).; manage content electronically, including creating, editing, and navigating.
  •      Assist in developing and maintaining E-Learning courses in Articulate Rise 360, presentations, and files; identify unique and engaging methods to present content to a diverse audience.
  •      Research and analyze available emerging technologies and software to support organization initiatives.
  •      Demonstrated use of educational technologies (e.g. Microsoft Office 365 apps, OneDrive, OneNote, Teams).
  •      Associate degree in business, Administrative Professional, Human Resources, Education, or in a related discipline required.
  •      Two to three years’ recent related occupational experience required.
  •      Customer service and professional office experience is required.
  •      None
  •      Working knowledge of Peoplesoft and survey software. Use and maintain voice mail. Use network and file manager. Use and maintain a personal calendar. Navigate through Windows. Send and receive attachments. Navigate through the Internet. Use email to communicate.
  •      Computer skills in Microsoft Word, PowerPoint, Teams, Outlook, and Excel. Use and maintain, subscribe & unsubscribe to external ListServs. Set-up and use a laptop and printer. Create reports in MS Word. Manage Word files and create spreadsheets. Understand and use database concepts and queries. Use scanning techniques equipment. Create charts and graphs.
  •      Ability to think creatively and plan and organize work with little direct supervision.
  •      Proficient in English, grammar, and proofreading skills.
  •      Must be able to work effectively as part of a team as well as independently; confidential, professional; proactive; able to comfortably speak and deal with all levels of the general public; good organizational skills and flexibility.
  •      Exemplify college values in all staff and student interactions, as well as services delivered.
  •      Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
  •      Fluent, bilingual individuals are beneficial.
  •      While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  •      The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
  •      The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  •      The employee must occasionally lift and/or move up to 25 pounds.
  •      Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  •      Work environment may require multi-tasking. 
  •      The noise level in the work environment is usually moderate.
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.
•    Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.