Assistant to the Vice President of Student Success

Posted: 06/02/2024

Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.9% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options

College paid life and disability insurance | Health and dependent care Flex Spending Accounts 
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings

Lakeshore also offers generous paid time off starting with 10 days of vacation, 15 days of sick/personal leave,
10 holidays, and a one-week winter break.

Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed Fridays during summer

Benefits begin the first of the month coinciding with or following hire.

For additional information on our vast array of benefits, read through our benefits guide
SHIFT:  Day/evening/weekend hours | Flexible based upon the needs of the College
LOCATION:  Lakeshore Technical College – Cleveland, Wisconsin
POSITION SUMMARY: Provide confidential support to Vice President (VP) of Student Success in the leadership of student services of the college and support of the WTCS Career and Technical Student Organizations (CTSO). Serve as a department lead for the Student Success department. Develop and maintain strong working relationships with staff, colleagues, and counterparts at the other WTCS districts. Must perform tasks without direct supervision and maintain confidentiality. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.
REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(30%) Student Success

  • Create and monitor/manage projects, including updating and monitoring status, maintaining project management schedules using database/files. This includes student information system-related projects, third-party software implementations, grant-related projects (including tri-annual grant reporting), and department-related projects. Assist with planning for student success. Research and analyze the impact of plans, make recommendations for resolving issues, and help to prioritize projects.
  • Assist VP in providing information on matters related to student services and enrollment management.
  • Monitor, follow-up, and report progress of the college initiatives, including to create and update dashboards and scorecards.
  • Provide coverage to the Welcome Center during periods of high demand or as needed.
  • Serve as content manager for the Student Success site and Title IX Teams page on The Bridge.
  • Assist with the deployment of overall Student Success goals. Solve problems, answer questions, provide information, and follow-up on requests. Manage goals for VP and make sure deadlines are met.
  • Maintain Student Success goals and monthly reports.
  • Oversee, coordinate, and ensure data quality in communication activities required for the work of student services. Manage and update closed circuit TV messages and posted materials throughout the College.
  • Responsible to gather data, create reports, and analyze information for decision-making. Use college systems to obtain information for reports and in making decisions.
  • Maintain high level of customer service to external and internal customers to include interaction with students, deans, managers, faculty, and support staff to resolve issues and influence outcomes.
  • Serve on the Title IX committee in preparing communications, documents, and maintaining meeting records.
  • Annually update and manage the preparation of the Student Handbook and College Catalog. Update program sheets in working collaboratively with Instruction.
  • Manage Student Success policies and procedures in PolicyTech to ensure timely staff review.
  • Responsible to maintain responses and evidence documentation in the Assurance Argument for the Student Success Department. Serve as a member for gathering responses and evidence documentation for the Assurance Argument as part of the Higher Learning Commission (HLC) Accreditation Process.
  • Manage student communication of BetterMynd, the college’s mental health counseling service. Serve as platform administrator.
(25%) Transcripted Credit Agreement Process
  • Responsible for the process of creating High School (including transcripted credit, 38.14 contracts, and College Here and Now) contracts.
  • Responsible to create and schedule high school courses in Student Information System.
(20%) Office Leadership
  • Provide confidential support to the VP.
  • Develop agendas, prepare necessary paperwork, take minutes, and follow through on student services manager meetings recommendations and next steps. Attend meetings called by VP for the purpose of preparing agendas, materials, and taking/distribution of minutes.
  • Responsible for maintaining and ordering office supplies and related items. Coordinate business cards, name badges, and nameplate orders for the Student Success department as needed.
  • Assist the VP in the development and maintenance of the Student Success Annual Plan, Scorecard, and related sections of HLC.
  • Manage P-card purchases. Responsible for travel arrangements and purchases for Student Success applicable staff. Schedule travel arrangements for the VP.
  • Assist VP in the preparation of department budget. Monitor budgets and work with VP as needed to make adjustments.
  • Work in conjunction with counterparts across the technical college system on projects as appropriate.
  • Maintain VP’s calendar and schedule/coordinate various meetings with internal and/or external customers.
  • Assist VP in all communication activities required of the department.
  • Assist VP with the development of presentations.
  • Maintain administrative files.
  • Serve as a resource person for the Leadership Team office.
(15%) TRIO/CCAMPIS Support
  • Provide TRIO administrative support including the following: managing the APR (Annual Program Review) document, scanning and logging student documents into ImageNow, tracking events students attend, calculating statistics as required through the Federal Grant.
  • Provide CCAMPIS support by maintaining and managing the student intake forms, logging student documents into ImageNow and recording case notes.
(10%) Wisconsin Career & Technical Student Organization (CTSO)
  • Provide primary administrative support for the statewide Career and Technical Student Organizations (Business Professionals of America, Postsecondary Agricultural Students, and SkillsUSA).
  • Maintaining the CTSO three budgets by processing all payment, collections of membership dues and even fees, purchases, and reimbursements.
  • Manage and develop yearly contracts and invoices for all 16 colleges.
  • None
•    Associate degree or equivalent in a related discipline required.
•    Two to three years recent related occupational experience required.
  • None
  • Ability to master software such as: Microsoft Office (Word, PowerPoint, Excel). Manage Access databases.
  • Be familiar with basic hardware; use and maintain voice mail; use file manager; use network file manager; use and maintain a personal calendar; navigate through Windows; access college network system; understand database concepts; send and receive attachments; access a bulletin board; navigate through the Internet; schedule meetings; use email to communicate.
  • Use and maintain listservs. subscribe and unsubscribe to external listservs; set-up and use a laptop and printer; develop materials using presentation software; use video conferencing; use database queries; use scanning techniques equipment; create simple charts and graphs; and access and use project management systems.
  • Organizational skills, initiative, judgment, decision-making and ability to assume responsibility without direct supervision.
  • Knowledge of Wisconsin Technical College System and LTC mission, vision, and strategic direction.
  • Excellent command of the English language, both written and oral.
  • Excellent note taking skills required.
  • Meet responsibilities in a professional manner at all times.
  • Use discretion, maintain positivity, and confidentiality.
  • Exemplify college values in all staff and student interactions, as well as services delivered.
  • Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
  • Fluent, bilingual individual is beneficial.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  • The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment may require multi-tasking.  
  • The noise level in the work environment is usually moderate. 
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 
•    Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
•    Valid State of Wisconsin driver’s license is required.