Instructional Assistant - Business Management Program

Posted: 06/02/2024

Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.9% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options

College paid life and disability insurance | Health and dependent care Flex Spending Accounts 
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings

Lakeshore also offers generous paid time off starting with 10 days of vacation, 15 days of sick/personal leave,
10 holidays, and a one-week winter break.

Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed Fridays during summer

Benefits begin the first of the month coinciding with or following hire.

For additional information on our vast array of benefits, read through our benefits guide


SHIFT:  Day/evening/weekend hours | Flexible based upon the needs of the College

LOCATION:  Lakeshore Technical College – Cleveland, Wisconsin

POSITION SUMMARY: Provide instructional assistance to students studying in the Business Management program and courses. Use technology to provide instructional support for in-person, online, and virtual communications. Work with program faculty and staff to coordinate and conduct student outreach and supplemental instructional support.  Facilitate individual and small group learning activities. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(75%) Instructional Assistance

  • Provide instructional assistance and content reinforcement through individual and small group tutoring in the Business Management program.
  • Conduct regular virtual and in-person meetings with students to update student progress and understand student needs.
  • Promote a learning atmosphere by encouraging effective work habits with students, coaching, and correcting assignments, and serving as a resource person for students.
  • Serve as bridge between faculty and student.
  • Assist with student assessment.
  • Provide basic support and assistance to students in accessing computer programs and the learning management system.
  • Provide informational feedback regarding study guides, learning projects, simulated activities, and validate student performance.
  • Distribute appropriate instructional materials.
  • Work collaboratively with faculty and program counselor to ensure student success and program success.
  • Maintain an “everybody can succeed” philosophy, and advocate for student needs.

(25%) Program Support

  • Maintain communication between students and College staff.
  • Assist in maintaining Pacing Guides for students.
  • Use tracking tools to determine student progress within courses. Communicate progress to Instructor and Program Counselor, as needed.
  • Contact students regarding progress. Encourage urgency of completion and staying on track with intended timeline to reach goals.
  • Assist in setting instructional schedules.
  • Schedule students with faculty outside of designated student contact hours.
  • Provide information to prospective and returning students related to the program requirements, lab schedule, and class offerings.
  • Be fluent with and advocate for the Competency-Based Education model of instruction.
  • Provide information to potential students to initiate participation in program orientation. Refer students to appropriate Student Services staff and/or support agencies. Participate in retention and recruitment activities.
  • Transfer referral needs to Instructor and/or to appropriate College staff for students requiring additional services.
  • Participate as a member of the team by attending meetings, training activities, and professional development activities.
  • Follow policies, procedures, and mechanisms to ensure integrity and security of academic records.
  • Promote a positive image of the College both internally and externally.  


  • None


  • Associate degree or equivalent in a related discipline required.
  • Two to three years of relevant occupational experience required.
  • Experience working with culturally diverse populations is preferred. 


  • None


  • Proficient in the use of Microsoft Office Suite programs (Word, Excel, PowerPoint, Outlook, etc.).
  • Ability to navigate through Windows; access college network system; understand database concepts; and download and manage various applications and files.
  • Ability to quickly adapt to new technology and be able to support any software or hardware that is used by the College.


  • Knowledge of WTCS and Lakeshore’s mission, vision, and strategic direction.
  • Ability to master software such as: Microsoft Office (Word, PowerPoint, Excel).
  • Maintain functional knowledge of administrative software system (PeopleSoft).
  • Excellent command of the English language, both written and oral.
  • Use discretion, maintain positivity, and confidentiality.
  • Present and conduct self in a professional, ethical, and respectful manner at all times.
  • Organizational, planning and time management skills; human relations skills; verbal and written communication skills; analytical skills and abilities; computer technology skills and abilities; team/meeting management; problem solving and decision-making skills; ability to plan and set goals and follow-through to completion; initiative, judgment, and ability to assume responsibility without direct supervision.
  • Exemplify college values in all staff and student interactions, as well as services delivered.
  • Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
  • Fluent, bilingual individual is beneficial.


  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  • The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment may require multi-tasking.  
  • The noise level in the work environment is usually moderate. 

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 

•    Employment conditional on completion of a Background Information Disclosure (BID)  with the results acceptable to the College.
•    Valid State of Wisconsin driver’s license is required.