5-Star Customer Service
Date and Time
Thursday Jun 12, 2014
8:00 AM - 9:30 AM CDT
Thursday, June 12, 2014
8-9:30 a.m.
Location
LTC-Manitowoc Campus
Room 104
3733 Dewey St.
Manitowoc, WI 54220
Fees/Admission
FREE to members!
Contact Information
The Chamber of Manitowoc County 920-684-5575
Send Email
5-Star Customer Service
Description
5 Star Customer Service:
Sponsored by LTC
And you think your customers are upset! Try helping a consumer who just got a notice that their credit is in jeopardy? This presentation will cover the basics for new frontline customer service employees. The presentation will also cover the following customer service strategies:
- Learn how to turn an upset customer into a something more.
- Learn the art of "surprise" appreciation of your customers.
- Under Promise Over Produce.
- Customer service value added in every contact.
- Not your fault, still our problem.
- Fast Response Customer Service.
- Say Yes to everything.
- Big Data and your customers. What you already know about them and don't use.
- Kwik Tripping over your own feet!
Kenlyn Gretz: Kenlyn T. Gretz is the President & CEO of Americollect, which has been in business in Wisconsin since 1964. Kenlyn developed the Win-Win Collection Concepts which is a sales approach to collecting with cooperative payment dialogue. Kenlyn is a Certified Collector through the American Collectors Association. Kenlyn won the President’s award in 2004 from AAHAM of Wisconsin. In 2004 Americollect won the Small Business of the Year Award from the Manitowoc Chamber of Commerce for companies with employees from 25 – 100. In 2008 Kenlyn and Americollect were awarded the “Small Business Solid Growth” award by “Corporate Report Magazine”. For five consecutive years, starting in 2009, 2010, 2011, 2012, 2013 “Inc Magazine” included Americollect in its list of “5000 Top Growing Privately Held Companies in America”. Americollect was ranked #1 as the best collection agency to work for mid-sized collection agencies in America by insideARM.com in 2013! In 2009 they ranked 4th, and moved up to 3rd in 2010, 7th in 2011 and 3rd in 2012. In 2011, The Chamber of Manitowoc County named Americollect Large Business of the Year. Americollect employees over 165 employees.
