Description

COMMUNICATION

In today’s business environment, we use more rapid-fire communications than ever before; we
spend hours each day checking and responding to messages. When meeting in person, we
only have one chance to make a first impression, and success may hinge upon your ability to
communicate effectively. Even the very words you choose may be holding you back. To help
us become better, we will learn professional written and verbal communication techniques to
use with both internal and external customers.

Learning Outcomes

• Understand the impact of a first impression when it comes to communication.
• Apply the best word choice to a variety of business situations, both online and in-person.
• Demonstrate active listening techniques.
• Develop and employ feedback processes.