Summary of Job

This is a high-profile clerical role performing a variety of administrative duties and visitor services tasks for the Department of Tourism. The Adminstrative Support Specialist works under the direction of the Director of Tourism and plays an important role in supporting tourism initiatives. This position requires someone who is passionate about the City of Manitowoc and committed to promoting tourism while working in a fast-paced work environment and effectively managing multiple tasks.  The hours for the position are Monday through Friday 9:00 am – 4:00 pm. during visitor center hours, possible weekend, evening or holiday hours for special events and committee meetings. Total hours not to exceed 29 hours a week.

Responsibilities

• Provide excellent customers service to the public, prospective visitors and visitors in-destination, including answering inquiries via telephone, responding to contact us forms and emails, and greeting and welcoming visitors in person. Interact effectively with visitors, telephone customers, City staff, tourism partners and others;
• Staff and maintain visitor information centers;
• Maintain printed material and ensure all visitor center racks are current, organized and stocked;
• Coordinate local, statewide and regional distribution of mailing of Department’s visitor guide;
• Maintain digital interactive kiosk program;
• Organize and maintain filing system, including photography database;
• Collaborate and contribute to development and execution of promotional materials, presentation and digital content, including social media and website;
• Provide visitor services and excellent customer service, including welcome bags, tables and custom material for groups, event and travel writers/content creators;
• Assist in coordination of itineraries for group and travel writers/content creators and site visits/familiarization tours;
• Monitor Department budget accounts, coordinate payments and receivables under supervision of Director of Tourism; 
• Maintain a well-informed, working knowledge of area facilities, amenities, attractions, and services. Assist in upkeep and management of such Department partner, lead and consumer data in CRM;
• Assist in day-to-day operations of Manitowoc Farmers Market outside the Seasonal Farmers Market Manager’s hours;
• Prepare agendas and take minutes for board and Commission meetings; 
• Assist with planning and execution of Department events;
• Provides general administrative support to the Department of Tourism;
• Runs occasional errands and deliveries in work vehicle; 
• Other duties as assigned.

Qualifications

Education: High School Diploma or equivalent

Experience: 2-5 years in an administrative field or any combination of education and experience that provides equivalent knowledge, skills and abilities.  Some knowledge of leisure travel and hospitality, and other related tourism industries preferred.  

Certifications/Licenses: Valid driver’s license required

 

Knowledge, Skills, & Abilities

•Excellent written and verbal communication skills; 
•Proficiency with Microsoft Office applications and Canva required; 
•Proficiency with general accounting principles and accounting software systems; 
•Ability to prioritize and handle multiple assignments and be willing to get involved in projects with varying degrees of difficulty; 
•Maintain a cooperative, team-oriented approach when working with supervisors, colleagues, and employees in other departments; 
•Ability to communicate with the general public;
•Ability to work independently, exercising sound judgment, and initiative while providing excellent customer service.