About SP Group USA
SP Group USA is a leading U.S. distributor of advanced packaging equipment, specializing in high-performance stick pack, sachet, pre-made pouch, flow wrapping, and related filling/sealing solutions. As the exclusive U.S. representative for Solpac Korea and through partnerships with manufacturers such as PA Line, Dyna Pack, and KIMPO BNS, we deliver innovative, efficient, and sustainable packaging machinery to customers in the food, cosmetics, pharmaceutical, and related industries.
We focus on simplifying operations, minimizing waste, enabling rapid changeovers, and providing reliable support that helps our customers stay ahead. Founded in 2024 and headquartered in Two Rivers, Wisconsin, we are a growing, privately held company committed to premium performance and customer success.
Position Overview
As a Service Technician, you will install, support, and maintain packaging equipment both at our Two Rivers facility and at customer sites across the United States. You will serve as a key technical resource for customers while representing SP-Group’s commitment to quality and service.

Key Responsibilities

• Set up and commission new equipment installations (at the Two Rivers facility and at customer sites, USA only)
• Support and troubleshoot existing installations
• Thoroughly document all aspects of each installation
• Deliver on-site technical support and training
• Provide remote (phone) technical support
• Prepare clear, complete service reports
• Develop subject-matter expertise in packaging equipment and processes

 

• Consistently promote and uphold SP-Group’s core beliefs

Qualifications

• High school diploma or equivalent combination of education and experience
• Ability to interact tactfully and effectively with customers and colleagues
• Strong verbal and written communication skills
• Proven ability to work independently
• Excellent customer-service orientation
• Valid driver’s license with no major violations in the past two years
• Ability to read and interpret electrical drawings
• Strong mechanical aptitude
• Proficiency with Microsoft Office
• Bonus: Experience troubleshooting PLC software
• Bonus: TIG welding skills
• Bonus: Multi-lingual

Physical Demands & Work Environment

• Travel up to 50% of the time (USA only)
• Requires fine finger dexterity and broad manual dexterity
• Ability to lift up to 75 lbs on an occasional basis

Schedule

• Full-time, salaried position
• Core hours: 8:00 AM – 4:00 PM, Monday–Friday (some flexibility available)

Compensation & Benefits

• Salary range: $55,000 – $80,000 per year, based on experience

        * Paid vacation

• Health insurance                                                                                                                                Profit sharing
• Flexible schedule
• Company phone provided

 
How to Apply
Interested candidates should submit a resume and cover letter highlighting relevant packaging machinery or capital equipment project experience to riley.mayer@sp-groupusa.com with the subject line “Service Technician.”

SP Group USA is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.