Membership Coordinator

Position Overview
 
The Membership Coordinator is responsible for managing operations related to MyClubHub (MCH); including member account support, data entry and integrity, providing reports and ensuring the optimal guest experience. Additionally, the Membership Coordinator ensures daily duties associated with the front desk are consistent with the Boys & Girls Club of the Fox Valley’s Mission.
 
Essential Job Functions
Operations

• Ensure membership files are maintained and updated.
• Ensure completed behavior/incident forms and activity trackers are entered into MCH by the organizations established due dates.
• Ensure volunteers and interns are tracked in MCH.
• Assist caregivers with memberships, payments, caregiver portal, information, etc.
• Ensure clear communication occurs with surrounding schools for attendance-related purposes, especially during the schoolyear.
• Provide the optimal experience for visitors, callers, youth, caregivers, and donors.
• Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork.
• Engage in continuous learning and contribute to the effective implementation of continuous improvement processes.
• Support the ethical use of data to make decisions in a timely and informed manner.
• Represent the organization to the community in a way that enhances the organization’s profile, builds its reputation, supports its strategic priorities, and advances its mission.

• Contribute to operational goals and objectives that align with and advance the organization's strategic priorities.
• Support team development and performance, inclusive of but not limited to active listening, team-based learning, recognition, fun, and transparent communications. 
• Strive to meet and surpass the expectations of youth, families, staff, volunteers, Board, funders, and other key stakeholders.
• Support the planning, implementation, execution, and evaluation of special projects.
• Focus efforts on promoting equity, engaging in trauma-informed and continuous improvement practices, and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive.
• Actively and substantially contribute to a healthy organizational culture characterized by the core elements of trust, inclusion, belonging, autonomy, position mastery, and purpose.
• Finish work by established deadlines within the framework of established guidelines and policies.
• Address issues and concerns in a professional, respectful, and courteous manner.
• Ensure records are up-to date, accurate, and organized.
• Prioritize and organize multiple tasks and responsibilities in a way that meets daily responsibilities while continuing to work toward longer-term objectives.

• Ensure proper paperwork is compiled and submitted when donations occur.
• Support a minimum of two special events per year.
• Work to understand how your actions and contributions to quality work and to maximization of resources enhance the organization’s fundraising efforts and its overall financial health.
• Support fundraising, donor stewardship, and Board engagement activities.

• Maintain the proper policies and procedures regarding authorized pick-ups for Club members.
• Ensure that guests are signed in at the front desk and receive a guest pass.
• Ensure the proper reports are pulled for drills (Fire, Tornado, ALICE).
• Maintain a clean and tidy front desk area.
• Ensure current safety practices meet or exceed organizational requirements.
• Support the development and implementation of new or amended policies, practices, and processes that further mitigate and minimize safety risks.

• Demonstrate a commitment to excellence, aligning your efforts with the organization’s values, mission, strategic priorities, and policies.
• Participate in available coaching opportunities, regular one-on-one meetings with your supervisor, performance evaluations, and goal setting.
• Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.

• A bachelor’s or associate degree in human service-related fields.
• At least three years’ experience in data entry and customer relations.
• Demonstrated record of continuous learning and experience in data entry and management.
• Experience with positively interacting with youth.

• Aptitude with filing skills and accurate data entry
• Ability to work independently and efficiently.
• Spanish speaking preferred.
• Exceptional communication skills, with the ability to convey information in a timely, open, and clear manner.
• Reliable transportation.
• Knowledge of and ability to effectively use computers, software, and other technology tools.
• Ability to establish and maintain effective working relationships with others.

• Is mission-driven and values-based.
• Demonstrates a growth mindset and a commitment to lifelong learning.
• Upholds a commitment to equity, while striving to be anti-racist and respectful of cultural differences with all stakeholders.
• Contributes to a purpose-driven culture characterized by trust, inclusion, belonging, autonomy, and learning.
• Operates with excellence in mind in all matters.